Housing Ombudsman Complaint Handling Code self-assessment
The Housing Ombudsman's Complaint Handling Code sets out good practice for how landlords handle complaints.
The code supports effective complaint handling alongside learning and development. It aims to help landlords resolve tenants' complaints quickly.
The code also encourages landlords to learn from complaints so they can improve their service to tenants.
The Housing Ombudsman expects landlords to carry out a yearly self-assessment to make sure they are complying with the code.
Page last updated: 25 August 2023