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Report a road or pavement problem

We carry out regular inspections of all roads in Birmingham.

Problems may occur between inspections, such as:

  • potholes
  • uneven footways
  • damage to grass verges
  • raised or broken manhole covers
  • trip hazards
  • faded or unauthorised road marking
  • missing or broken kerb stones

These can happen when the roads have been subjected to freezing or exceptionally wet conditions.

We ask you to give us your contact details in case we need more information. You can also receive status updates on your report by providing this information.

Make sure you do not put yourself or anyone else in danger when obtaining details about the fault.

To investigate a pavement or road problem, we will need to know:

  • an accurate location (including landmarks, house numbers or road junctions)
  • a detailed description of the problem (e.g. pothole size, position in the road)

Once we receive your report it will be assessed to determine if it is an emergency. If so, it will be actioned immediately and, if necessary, it will be made safe. All other requests will be investigated within our routine timescales.

If you want to report weeds on pavements or highways, you can do this on our weed removal page.

How to use our reporting form

If you want to track progress on your enquiry, you can log in to, or register for a BRUM account.

1. Start your report

Look at the map to begin.

The map will show a 2-mile area around Birmingham city centre by default.

2. Find and plot the location

There are 2 ways to find the location.

  1. Use the "Search for a place" box
    Type a postcode or road name in the search box.
    If you know the property number, include it too.
  2. Manual search
    Explore the map and zoom in to mark the location.
    On the left side of the map, you will find the tools:
    • Zoom buttons. Use the plus and minus buttons to zoom in and out.
      Mobile users can also pinch to zoom.
    • Find my location circle. Use this to zoom to where you are right now
    To move around the map, click or tap and drag.

Click or tap the map to plot the location. A marker will appear.

3. Submit your report

Once you have plotted the location on the map, select "Submit new enquiry" to start the form.

If you're using an older browser such as Internet Explorer 10 or earlier, the map might not appear. Try using a newer browser for the best experience.


Page last updated: 14 May 2024