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When they've just died

At home

Call the person’s doctor, or the NHS helpline on 111.

If the death is unexpected, you must call the emergency services.

In a care home

The care home will call the doctor. The doctor will issue a Medical Certificate of Cause of Death (MCCD).

In hospital

If the death was expected, a hospital doctor will issue a Medical Certificate of Cause of Death (MCCD).

Contacting a funeral director

If you want to use a funeral director’s services, you can contact them at any point. There is more information on funeral directors in Section 3: Arrange the funeral.


Page last updated: 29 September 2023