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Customer Service Strategy: 2022 and beyond (easy read)

These are our promises to you, based on our Customer Service Strategy.

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Our strategy will make it easier to get the services you need.

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We will use technology to make our services better for you.

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We will make it easier for you to talk to us.

Drawn image of an upset customer speaking to a customer service advisor, in the council's contact centre, who has a headset and looking into at a computer

We will listen to what you have to say.

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We will make it easier for you to access the information you need online.

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We will train our staff to help you better.

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We will become more connected so that we can respond to you faster.

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We will work with you to build the services you want and need.

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We will build better relationships with the people of Birmingham.

Download the Customer Service strategy easy read leaflet


Page last updated: 8 February 2024