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Get involved with our Customer Service Strategy

If you're an individual

We want to deliver great customer services, made with you in mind.

We also want to talk to you about how we can create a better experience for people using our services.

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If you're an organisation or community group

Help us to create a city where all organisations work together for the benefit of everyone.

We want to work with:

  • other public sector organisations
  • our suppliers
  • businesses
  • community groups

Share your experiences of using our services, so the changes we make lead to real improvements in how you use them.

We have lots of exciting opportunities for you to get involved with this work.

Email: customerserviceprogramme@birmingham.gov.uk


Page last updated: 26 February 2024